Existing problems reported with 109
- include an author_id property in the comment object. Creating a ticket asynchronously Ticket creation can sometimes take a while because of complex business rules. Asynchronous creation allows you to get the response back quickly and queues a background job to do the actual work. To make an asynchronous request, simply add the parameter async in your request: POST api/v2/tickets.json?async=true As soon as the request is received, it returns a 202 Accepted. The response includes the new ticket id with a job_status JSON object. However, you may not be able to fetch the ticket until the job is done. Note: Some ticket id numbers may get skipped if ticket creation fails. Setting collaborators Note: If the CCs and Followers feature is enabled for the account, using email CCs and followers is preferred. See Setting email CCs and Setting followers. You can still set collaborators with the collaborators and additional_collaborators ticket properties described in this section. They'll automatically make end users CCs and agents followers. When creating or updating a ticket, you can set collaborators on a ticket using one Reported 03 Mar 2021